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Privacy
WallCann-Trader.com Privacy Policy (includes WallCannRewards.com and Health-BestBuys.com)
All customer information is treated in accordance with our Privacy Policy.
Our Privacy Policy constitutes part of the Terms and Conditions:
WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com would like to assure you that we take your information and privacy very seriously. WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com are bound by the National Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia. This policy statement affirms our commitment to comply with those principles.
Information you provide us
For WallCann-Trader.com to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.
If you purchase goods and services from WallCann-Trader.com, WallCannRewards.com or Health-BestBuys.com or create a membership account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide WallCann-Trader.com, WallCannRewards.com or Health-BestBuys.com with current, complete and accurate customer information when asked to do so by the website or an employee of WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com.
Outside of information that you enter on the web site, WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com also receives and stores certain types of information when you interact with WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com, this is provided through the use of Cookies.
What are Cookies?
- Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
- Cookies enable our systems to recognise your browser and welcome you back to the Store.
- By disabling cookies, you will not be able to participate in some of the features offered by WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com
- Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
- We recommend that you leave your Cookies enabled otherwise, you will not be able to shop with us.
- Our cookies do not send us back any information about your computer or any other information on your hard drive.
How do we use the information?
Information that you have provided us will be used in the following ways:
- To improve your shopping experience
- To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message or to change your preferences and details through the My Account on WallCannRewards.com
- To communicate issues or opportunities regarding the business or operations of WallCann Pty or any of its associate organisations
- To generate a holistic but anonymous view of the WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com customer base. This information allows us to analyse trends and demographics to help WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com improve on the services provided
- It is important to note that WallCannRewards.com send communications to people who have "opted in" to receive email updates about products and special offers, and retain the right to inform our customers of changes in our business operations from time to time. We intend to honour our members' rights to privacy and do not set out to "spam" our members in any way. All emails sent include on "opt out" link.
Disclosing Your Information
- Third party companies and individuals have been engaged to perform functions on behalf of WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com. Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage.
- WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com will disclose information to appropriate authorities to comply with any law; enforce or apply the Terms and Conditions; or protect the rights or any users of the Websites. WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com will pass on any information relating to suspected fraudulent activity to appropriate authorities.
- With organizations that we operate but do not own, your information will be shared with that business. Please note, that we only go into partnerships with stores who have the same regard to Privacy as we do.
- From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.
Verification of Members
We do use various details to verify information given to us by our members. At times, we use:
- names on member accounts to compare with information on credit cards
- we use member phone numbers and email addresses provided to us to communicate with customers about payments
- we use member addresses to check against credit card billing addresses etc.
- in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities
Many of these checks are done manually and communication is handled carefully by a member of WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com own Customer Experience team.
Accessing Your Information
If you create an account with WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com:
- any information submitted by you can be viewed and changed by you at any time if the information is incorrect or out of date; and
- you will be able to edit your profile on the My Rewards section of WallCannRewards.com
- to view the entirety of information retained in relation to your account, please contact us and we will arrange for a copy to be forwarded to you.
- To make changes to your account details, log-in to "My Rewards" using your membership email address and password. Once logged in you are able to change your email address, password and billing details. Simply update the appropriate fields and click on “Change” to save the changes.
Information Security
- All information submitted to WallCann-Trader.com is secured using Secure Sockets Layer (SSL) software.
Security Tips
- Avoid using the same password for multiple online accounts.
- WallCann-Trader.com and WallCannRewards.com will never e-mail or call a customer or member and ask that they disclose or verify their WallCannRewards.com password, credit card, or banking account number. Such information should only be submitted when completing an order on WallCann-Trader.com , contacting WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com directly, or when making updates to the "My Rewards".
- If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com for investigation.
Other Privacy information you should be aware of
Sign out or close your browser once you have finished shopping within WallCann-Trader.com, WallCannRewards.com and Health-BestBuys.com or associate partner stores. This is to ensure that others cannot access your account and personal information.
If you share a computer with someone or are using a computer in a public place like a library or Internet café, you as an individual are responsible for the security of and access to your account.
- You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.
- Further Privacy information can be obtained on the Australian Privacy Commissioner's Web Site
Membership
A WallCannRewards.com member may not have more than one active membership, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as Gift Vouchers / Gift Certificates, promotional benefits and the value therein.
Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.
As a WallCannRewards.com member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.
Please also refer to WallCann-Trader Terms and Conditions